How do I contact The Old Jewellery Box Shop?
It is really easy to contact us. We have several options available to you! You can call or text us on 07595 492846. You can email us at firstname.lastname@example.org. You can use our Contact Us form which is located at the top of our webpages. You can also message us via our Facebook and Twitter social media pages, details of which can be found on our homepage.
What are your opening Hours?
You can purchase from us online via our shopping basket, 24 hours a day, 7 days a week! We are available to take calls 7 days a week, between 9am and 5pm, and we reply to messages via text and our social media pages up to 10pm.
Do you offer discounts and FREE shipping?
We always offer FREE shipping to our customers who live within the UK. This excludes the ROI. All of our UK & INTERNATIONAL returning customers can enjoy a 15 percent discount on all subsequent orders. Your discount code for this will be sent to you via email after placing your 1st order. Follow us on Facebook and Twitter to keep updated with our latest offers and discounts. Please see our homepage for details of our social media platforms.
What payment methods do you accept?
We accept Debit & Credit Cards, Paypal, Cheques, Paypal E Cheques and Uncrossed Postal Orders.
What are your postage costs?
Postage is always FREE to our UK Customers. Postage to our International customers is 15 UK pounds. Please visit our Orders & Delivery page for full postage information.
What postal services do you use and do they include postal insurance?
UK customers: We use Royal Mail Next Day Special Delivery or Parcelforce Express 24hr/48hr delivery. We use Royal Mail 1st Class Recorded Delivery for some of our small and less valuable boxes. These services include insurance against postal loss or damage and are very fast and efficient services. A signature is required when you receive your parcel, so you can be sure that it won't fall into the wrong hands! INTERNATIONAL customers: We use Royal Mail International Tracked and/or Signed For airmail postage. These services include postal insurance. Royal Mail tracked includes the tracking of your parcel until the point it leaves the UK. A signature is required when you receive your parcel, so you can be sure that it won't fall into the wrong hands! Please note that Royal Mail Tracked is not available for certain countries. We will inform you of what service we have used once we have posted your box. Please contact us prior to ordering if you wish to know if tracking is available for your country. Please visit our Orders & Delivery page for full postage information.
How do I place an order?
Ordering is really easy! Simply add the item to the shopping basket, choose UK or INTERNATIONAL from the drop-down menu, then follow the simple check out instructions. A full breakdown of the ordering process is available on our Orders & Delivery page.
When will my order arrive?
UK customers: If your order was placed by 12pm it will usually arrive on the *next working day by Royal Mail Next Day Special Delivery, Royal Mail 1st Class Recorded Delivery (on our small and less valuable boxes) or Parcelforce Express 24hr Delivery. *The exception to this is when we use Parcelforce Express 48hr Delivery. We occasionally use this service when a box is particularly large or heavy. The service we intend to use for your box will be stated below its description. INTERNATIONAL customers: Orders to Europe will usually arrive within 3-5 working days. Orders to the rest of the world usually arrive within 5-7 working days. The delivery times for international orders vary, depending on the speed of your local postage service. You may experience a delay in delivery if customs are involved in your country. All International orders arrive in their designated countries within a few days, at which point your local services take over.
What do I do if my order is late arriving?
In the unlikely event that your order is late, please contact us by telephone, text, or email. We will track your order direct with Royal Mail and find out why it is late arriving. We will then get back to you with the information we receive and set about rectifying the issue. In the extremely unlikely event that your order gets lost, we will refund your money with no fuss! We will place a claim with Royal Mail and refund your money as soon as their designated time for lost items passes.
What is your returns policy?
We have a sensible 28 day no quibble returns policy! All we ask is that you return the item within 28 days by a registered postal service that includes insurance and collects a signature from us when we receive it back. Box's should be repacked as well as possible, in their original cardboard packaging. You will receive a full refund on the purchase price within 14 days of us receiving the box back. We will not issue a refund if the box gets lost or damaged on its way back to us. In the event of returned postal loss or damage, it is the customer's responsibility to make a claim with the postal company used. We do not refund returned postage fees. We ask that you inform us of the date you expect to post the item back, and of the postal service you used. Please view our full returns policy on our Payments & Returns page.
How do I make a complaint?
If you have a complaint about our service or a product, then please do not hesitate to contact us. You can contact us by phone on 07595 492846, or by sending us an email to email@example.com. Please address your email to Catherine Gothard. We will deal with your complaint professionally and courteously and are confident you'll be happy with the resolution. If however, you are unhappy with the resolution, you may contact the Online Dispute Resolution (ODR) platform, via the following link: https://webgate.ec.europa.eu/odr. The ODR platform is a web-based platform developed by the European Commission. Its objective is to help consumers and traders resolve their contractual disputes about online purchases of goods and services, out of court, at a low cost and in a simple and fast way.